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Thursday, February 8, 2018
EMPLOYMENT OPPORTUNITY | CMHA EDMONTON REGION |
EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: 211 Information and Referral Specialist | Terms: Permanent Full Time | Salary: $41,061.00 - $55,654.00 Annually | Hours: 35 hours per week, 12:30 pm - 8:00 pm, Monday – Friday. | The Organization: 211 is an accredited 24 hour information and referral line that connects people to resources in their community. Information and Referral Specialists are part of a team that answers the 211 Information and Referral Line, the Family Violence Information and Bullying Help Line, Seniors Information Phone Line and Triages calls for the 24/7 Crisis Diversion Team. The incumbent should be organized, warm, welcoming and, courteous; non-judgmental with strong verbal and written communication skills.
Responsibilities: Responding to callers on the 211 line, Seniors Information Phone Line, Family Violence Information Line and Bulling Helpline, determining client needs and providing information on appropriate community resources, securing opportunities for follow-up when appropriate • Triage of 24/ Crisis Diversion Team calls • Clear and accurate communication of information and referrals from the database to callers • Providing assistance/liaison between service providers and callers, where appropriate; actively participating in linking callers to needed services • Documenting/maintaining relevant statistics • Participating in follow-up with callers • Responding to online chat services for the Family Violence Information Line, Bullying Helpline and 211.
Qualifications: A bachelor’s degree in the human services field preferred • Knowledge or experience in crisis intervention, domestic violence, suicide assessment and intervention and/or mental health is an asset • Experience working in a call centre environment is an asset • Above average keyboarding skills with the ability to type 65 wpm • Strong written and verbal communication skills, including superior phone and email etiquette • Background and interest in the non-profit human services sector • Ability to work independently and as a team member • Ability to maintain good public relations and provide excellent customer service with the public and community agencies • Strong knowledge of MS Word and MS Excel • Successful Completion of Distress Line Listener Training • Successful attainment and maintenance of Certified Information and Referral Specialist designation or willingness to work towards the designation.
TO APPLY | Submit CV/cover letter in confidence to: email@example.com | Closing Date: February 19, 2018.