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Wednesday, February 21, 2018
EMPLOYMENT OPPORTUNITY | 211 CRD | Position: Community Resource Specialist | Terms: 18-Month Contract Full-Time Position | Salary Range: $41,061 - $55,654 | 35 hours per week | Hours: 8:30 am – 4:30 pm, Monday – Friday | Context: 211 is an AIRS accredited 24-hour information and referral line that connects people to resources in their community. The 211 Community Resource Department (CRD) works with community partners to describe their services in a way that callers can easily find the services they are looking for. The 211 CRD manages the information and referral data utilized by 211. Community Resource Specialists identify and research new and updated community services information to respond to the changing needs and resources of communities served. The incumbent should be motivated to seek out and share resource information, support the needs of 211, and to bring the benefit of 211 services to all Albertans.
Key Responsibilities | Maintains digital information records in a computerized database of community, government and social services to ensure easy availability of current, accurate information by: Identifying/researching new and updated information on community services • Ensuring new/updated information is entered in dBase • Ensuring data is entered accurately • Ensuring consistent application of taxonomy • Identifying and reporting issues surrounding the display of records, ease of use, and operation of agency-used information and referral databases • Developing, documenting and updating procedures for records management • Consulting with program staff on their information needs • Supplying new and updated information to agency staff/volunteers • Participating in examining policy regarding inclusion/exclusion criteria | Represents the Information Services program on committees or at meetings, as appropriate, by: • Liaising with community agencies, and partnered agencies • Responding to inquiries regarding the database and publications.
Qualifications | Education & Experience: Post-secondary education in a related field or equivalent combination of education/training/experience • Experience in applying data standards to data entry and records management • Experience in the use of information and referral systems including taxonomy.
Skills, Abilities/Attitude: Strong computer skills • Strong written communication skills, proofreading and editing skills • Ability to work independently • Ability to maintain effective, cooperative working relationships • Ability to deal effectively with the public and community agencies and maintain good public relations • Ability to research, assimilate, organize and summarize information • Strong attention to detail • Strong understanding of data entry principles • Ability to troubleshoot • Good working knowledge of MS Word & Excel.
TO APPLY | Submit CV/cover letter in confidence to: email@example.com | Closing Date: March 6, 2018.
Thursday, February 8, 2018
EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position:
Distress Line Team Lead | Hours: Monday – Friday 8:00am – 4:30pm | Salary: $41,061.00 – $55,654.00 Annually | The Organization: The Distress Line Team Lead is responsible for assisting with the activities necessary to ensure the effective and efficient operation of the CMHA-Edmonton Distress Line. The Distress Line is a 24-hour information & referral line that helps people in crisis who may be feeling overwhelmed, experiencing abuse or contemplating suicide. The position supervises a team of Help Lines Support Workers and volunteers who answer calls to the Distress Line. The Team Lead will also answer Distress Line calls during periods of high volume or staff absences. The position is involved in staff scheduling, face to face support and supervision of front line staff and coordination of front line staff projects and tasks.
Qualifications/Experience: Related post-secondary Diploma (in a Social Science preferred) • Minimum of 3 years of experience in a client/customer service role where high volume, stressful and/or difficult situations are regularly encountered • Minimum 2 years supervision experience • Successful completion of the Distress Line Training is an asset • Successful attainment and maintenance of Information and Referral Specialist Certificate and Crisis Worker Certificate • Completion & maintenance of an acceptable a Criminal Records Check with Vulnerable Sector search + Child Welfare Intervention Services Check.
Skills/Abilities: Strong interpersonal, verbal and written communication skills, including excellent telephone skills to ensure callers’ needs are determined and met • Ability to work effectively in a stressful environment, deal with difficult situations • Positive, helpful attitude towards assisting clients • Demonstrated understanding of: mental health; mental illness & recovery; information/referral services; and crisis intervention • Demonstrated supervisory abilities and an understanding of the objectives of the Distress line and the organization • Strong coaching and mentoring skills; ability to provide constructive feedback • Ability to work independently, set priorities, meet deadlines and allocate time and resources effectively • Organizational and problem-solving skills • Demonstrated abilities in program management, program delivery and evaluation • Skills and abilities in the operation/functioning of a contact Centre • Excellent keyboarding skills and the ability to effectively use Microsoft Office and other program software • Ability to deal effectively with the public and community agencies and maintain good public relations.
TO APPLY | Submit CV/cover letter in confidence to: firstname.lastname@example.org | Closing Date: February 19, 2018.
EMPLOYMENT OPPORTUNITY | CMHA-ER www.cmha-edmonton.ab.ca | Position: 211 Information and Referral Specialist | Terms: Permanent Full Time | Salary: $41,061.00 - $55,654.00 Annually | Hours: 35 hours per week, 12:30 pm - 8:00 pm, Monday – Friday. | The Organization: 211 is an accredited 24 hour information and referral line that connects people to resources in their community. Information and Referral Specialists are part of a team that answers the 211 Information and Referral Line, the Family Violence Information and Bullying Help Line, Seniors Information Phone Line and Triages calls for the 24/7 Crisis Diversion Team. The incumbent should be organized, warm, welcoming and, courteous; non-judgmental with strong verbal and written communication skills.
Responsibilities: Responding to callers on the 211 line, Seniors Information Phone Line, Family Violence Information Line and Bulling Helpline, determining client needs and providing information on appropriate community resources, securing opportunities for follow-up when appropriate • Triage of 24/ Crisis Diversion Team calls • Clear and accurate communication of information and referrals from the database to callers • Providing assistance/liaison between service providers and callers, where appropriate; actively participating in linking callers to needed services • Documenting/maintaining relevant statistics • Participating in follow-up with callers • Responding to online chat services for the Family Violence Information Line, Bullying Helpline and 211.
Qualifications: A bachelor’s degree in the human services field preferred • Knowledge or experience in crisis intervention, domestic violence, suicide assessment and intervention and/or mental health is an asset • Experience working in a call centre environment is an asset • Above average keyboarding skills with the ability to type 65 wpm • Strong written and verbal communication skills, including superior phone and email etiquette • Background and interest in the non-profit human services sector • Ability to work independently and as a team member • Ability to maintain good public relations and provide excellent customer service with the public and community agencies • Strong knowledge of MS Word and MS Excel • Successful Completion of Distress Line Listener Training • Successful attainment and maintenance of Certified Information and Referral Specialist designation or willingness to work towards the designation.
TO APPLY | Submit CV/cover letter in confidence to: email@example.com | Closing Date: February 19, 2018.
EMPLOYMENT OPPORTUNITY | Volunteer Alberta | Position: Executive Director | Terms: Full Time, 37.5 hours/week | Salary: $110,000-125,000 based on experience, plus benefits | Location: Volunteer Alberta, Downtown Edmonton | Closing Date: February 19, 2018, 11:59pm MT. | The Agency: Do you want to work in an upbeat and vibrant organization focused on social good? Are you interested in innovative and creative ways of reaching, diverse groups throughout the province providing services, sharing knowledge, and making connections? Are you at your best in a fast paced and productive work environment?
Volunteer Alberta works to strengthen Alberta’s nonprofit and voluntary sector organizations. We are an inclusive member association serving and representing Alberta’s diverse nonprofit organizations. We are a voice for the value of volunteerism and the nonprofit sector, encouraging participation and collaboration that contributes to the common good in Alberta. Volunteer Alberta’s Board of Directors is seeking a highly motivated individual to lead, promote, and strengthen volunteerism in Alberta. The Executive Director works closely with the Board of Directors and capable staff to lead Volunteer Alberta through challenges and successes with innovative thinking, inspired leadership, and human resource empowerment.
The Executive Director works to enhance the capacity of Alberta’s nonprofit & voluntary sector with a strong focus on volunteerism, partnerships, and collaborations. The Executive Director will work to enhance Alberta volunteerism through the development of a collaborative model with a strong focus on social innovation, partnerships, and enterprise. Critical to this role will be an understanding of the value of collaboration through partnerships and networks, and the ability to manage and take risks as needed.
This is a full time leadership position based in Edmonton with compensation based on the successful candidate’s expertise. You will find opportunity to learn every day, with the expectation that you will be an expert on issues related to volunteerism and the nonprofit/voluntary sector. For the full job posting and application information, visit:
Wednesday, February 7, 2018
EMPLOYMENT OPPORTUNITY | www.cmha-edmonton.ab.ca | Position: Suicide Grief Support Worker | Terms: Permanent/Fulltime | Salary: $41,061 - $55,654 annually | Hours: 8:30 am – 4:30 pm Monday – Friday | About: The Canadian Mental Health Association – Edmonton Region is a ‘go to’ non-profit organization that envisions mentally healthy people in caring communities. The SGSS-Support Worker will be responsible for assisting with the day to day operations of the program including providing administrative program support and facilitating the delivery of client-centred services.
Responsibilities: Provides support to clients in Suicide Bereavement/Caregiver programs • Delivers information material • Conducts community debriefings as required by providing support and information related to suicide bereavement • Organizes and co-facilitates support groups • Works collaboratively with the Team Lead in providing program development, planning, and reporting input • Assists with organization of and participation in special events that promote suicide prevention and survivor advocacy • Provides general administrative support to Suicide Bereavement/Caregiver programs and Team Lead • Assists Team Lead in fostering relationships with other bereavement and mental health programs • Provides mentorship, training, and support for program volunteers.
Qualifications: Related post-secondary Degree (in a Social Science preferred) including coursework in basic counselling skills • Clinical experience in counselling, bereavement support, suicide prevention/intervention and/or crisis intervention • Experience facilitating groups • Successful completion and maintenance of: Applied Suicide Intervention Skills Training and Distress Line Training • Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.
Skills/Abilities: Strong interpersonal, verbal/written communication skills, including supportive listening, interviewing & group facilitation skills • Positive, helpful attitude towards assisting clients, including possessing a non-judgmental attitude • Demonstrated understanding of: suicide risk factors; suicide prevention/intervention; bereavement; crisis intervention; and caregiver support • Ability to work independently and as a team • Ability to set priorities and allocate time and resources effectively • Ability to adapt quickly to changing work priorities and competing timelines • Demonstrated initiative and the ability to respond to situations with maturity and composure • Organizational and problem-solving skills • Ability to effectively use MS Office • Ability to deal effectively with the public and community agencies and maintain good public relations. |
TO APPLY | Forward CV/cover letter in confidence to: firstname.lastname@example.org | Closing Date: February 23, 2018.
Monday, February 5, 2018
DRAFTY HOUSE? Too cool? Too moist? Too dry? | Seal the leaks now! | Improve comfort and air quality. Control moisture. Save energy. Professional Air Leakage Assessment with RPM Energy Solutions | T: 780.430.0608 | e: email@example.com | The Problem | Air leakage accounts for 25-40% of building heat loss (Natural Resources Canada). Why spend thousands on new windows when a few hundred dollars for an air leakage assessment and sealing could cut these heat losses in half?
The Air Sealing Solution | Comfort – Reduce drafts due to cold and warm air movement through leaks. Achieve even temperature in the home. Indoor | Air Quality – Reduce contaminants such as radon, formaldehyde, carbon monoxide, cleaning chemicals, dust and small insects | Moisture – Manage discomfort, frost, mold and structural damage caused by uncontrolled humidity | Energy Savings – Air sealing is the single most cost-effective method of cutting energy bills in older homes.
RPM Energy Solutions: Air leakage tested many homes in the Edmonton area as a Certified Energy Advisor with Natural Resources Canada’s Energuide for Houses Program. Personalized inspection, scientific measurement of air leakage and recommendations for sealing. Low-cost, thorough service. –
Thursday, February 1, 2018
· Long Family Law Group | http://www.longfamilylaw.ca/ was founded by Edmonton lawyer Linda Long, QC in 2004. Linda had been practicing family law in small association groups since the late 1980s, but wanted to develop a firm using virtual law technology to provide for a more flexible practice environment for lawyers and a faster, more “real time” experience for clients. Long Family Law Group LLP has grown to 5 lawyers + one student-at-law supported by four full time staff. Visit their site; family law is what they do best.
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